Ron asks: I'm a regular customer of yours and recently changed my email address. How do I go about updating it so moving forward, I receive all invoices to my new address?
Please contact the sales department (888-660-0334) or email (email@example.com) and let us know what new address you'd like us to update for you on file for receiving invoices and we can make that change.
Nicole asks: I had a previous order made last year and I was wondering if you'd be able to get me manufacturer C of C and material certs for those items?
All MFG C of C requests and Material certs must be requested at time of order either by talking with a sales representative or indicating it on the PO. We recommend checking before purchasing an item to see if MTR's and MFG C of C are even available for that part.
Raymond asks: I placed an order back in January of 2021, and I just tried using the screws now and the shank of screws is undersized compared to what I actually need. Am I able to still return these?
All of our orders have a 30 day return policy. Anything outside of that return window is unavailable to be returned.