Scott asks: Is there a limit to the number of times you can use the coupon code? I already placed one order this month using "GOBBLEGOBBLE" and I wanted to see if I can use it again for another order.
Sorry, the coupon is a one-time use per customer.
Hector asks: I am located in Chile. I don't have UPS but I do have a DHL account. Are you able to ship freight collect on my DHL account?
Unfortunately, we cannot bill shipments freight collect on your DHL account. But one option you do have is to choose "will call" at checkout. Mention that you want to ship the order via DHL pickup. Once we have the weights and dimensions of the product, we will pass them along to you and you can arrange a pickup at our office. Any questions about this, please get in touch with our sales staff (888-660-0334) or email@example.com.
Emily asks: Am I able to arrange my own carrier for will call pickups? I have a very heavy shipment that I'd like to use my company's carrier to pick up the product.
We can work with you on that. Please select "will call" option at checkout, mention in the notes the name of the carrier that you will be using to pick up the product. We will palletize and wrap it for you. Once provided with weights and dimensions, all we will need is a bill of lading from you and the order will be ready for pickup.