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ASK ASMC Weekly Mailbag- Week of December 31st

Posted by Michael on 31st Dec 2018

With tomorrow being New Year's Day, we here at ASMC Industrial wanted to wish a very Happy New Year to all of our customers.  As mentioned in previous blog posts, 2018 was our best year to date.  Our goal is to make 2019 even better.  Should you need any assistance with your fastener needs, we ask that you reach out to ASMC so we can provide you with a quote.

From Joe: I had to cancel an order and haven't received my refund as of yet.  Please help

When an order is cancelled, you will receive an email from us informing that the transaction has been cancelled.  A refund should be applied back to your method of payment within 1-2 business days if the payment was made by credit card and within 1 business day if it was made via PayPal.

From Hector: I found one of your items on eBay.  I don't need as many listed on the pack quantity, instead I want to only buy a certain dollar amount.  Is this something you can do?

Unfortunately not Hector.  In certain cases, we can create a pack quantity if it makes sense, but we cannot just sell you a certain dollar amount of parts. 

From Sandy: I have a custom part that I am looking for.  Can you assist me in getting it?

Of course Sandy.  We can source almost anything provided the quantity is right.  Please get in touch with us via email (sales@asmc.net) or phone (888-660-0334) Monday-Friday from 8:00 AM-5:00 PM CST.

From Maria: I wanted to inquire about applying for credit terms.  We plan on buying a lot of product over the next 12 months.  

Thanks Maria.  Please contact us and ask us to send you a credit application.  Once we get it back from you, we will forward off to the appropriate contacts and should have a decision hopefully within a week.  Should you be approved for credit terms, our only stipulation is that you spend a minimum of $2500 per year.